I have been a big fan of Buffalo Wild Wings for quite a while. Recently I went to the Buffalo Wild Wings at St. Matthews here in Louisville. I had a minor customer service complaint that I used the contact form on Buffalo Wild Wings.com. I received a call from the manager within an hour and a half (on a Sunday). I was really impressed with the level of service. The manager sent me some Parmesan Garlic Sauce (my favorite) and a gift certificate.
As it turns out, my original complaint was invalid (although understandable as many people have confirmed). I will not go into the exact details of the issues involved, because I don’t want tricksy people that may come across this post to try to take advantage of a business with solid customer service. Suffice it to say, the staff at Buffalo Wild Wings St. Matthews have proven to be very classy folk. I will be frequenting there throughout the football season as my budget allows.
So, here is my formal plea: If you live in Louisville, please go visit Buffalo Wild Wings St. Matthews. They are nice people, and I owe them a favor for accidentally gaming their sweet customer service.
Here is another reason why I love B-dubs:
Until later friends…